FixPoint - Your Trusted Point for Every Fix

Welcome to FixPoint. We connect skilled artisans with customers in need of home services. We care deeply about your privacy and security. This Privacy Policy explains how we collect, use, and protect your information when you use our platform. You control your data.

Information We Collect

1. Information You Provide

Name, phone number, email address, profile photo, service details, payment information, and reviews.

2. Automated Information

Device type, IP address, geolocation data (for connecting nearby artisans), and app usage statistics.

3. Third-Party Sources

Data from payment processors, logistics partners, and identity verification services to ensure safety.

How We Use Information

Create and verify user accounts to ensure a trusted community.
Connect artisans with customers based on location and service requirements.
Process payments securely and provide transaction history.
Personalize your experience and prevent fraudulent activities.

How We Share

We share data only when needed with customers, artisans, payment partners, or regulators.

We never sell your data. All third-party partners sign strict data protection agreements.

Your Controls

You can access, edit, download, or delete your data anytime. You can also withdraw consent or opt out of marketing.

Exercise your rights →

Data Security & Tracking

Security Measures

We protect your data with encryption (SSL), authentication, and regular security audits. If a breach occurs, users and regulators are notified promptly according to legal requirements.

Cookies

FixPoint uses cookies to remember preferences and improve user experience. You can disable cookies in your browser or app settings at any time.

Compliance Standards

Nigeria Data Protection Regulation (NDPR, 2019)
General Data Protection Regulation (GDPR, EU 2018)
African Union Convention on Cyber Security (Malabo Convention)

Contact Our DPO

Email Us

privacy@fixpoint.ng

Call Us

+234 802 511 0941

Visit Us

Shop No 7 R & B Plaza, Maiduguri, Borno State

Privacy Policy

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