FixPoint - Your Trusted Point for Every Fix

Welcome to FixPoint

FixPoint is a platform that connects skilled artisans with customers in need of home services. We care deeply about your privacy and security. This Privacy Policy explains how we collect, use, and protect your information when you use our platform. You control your data.

Information We Collect

We collect information in three ways:

Information You Provide: Name, phone, email, profile photo, service details, payments, reviews.
Information from Activity: Device type, IP, location, app usage.
Information from Partners: Payment processors, logistics, and verification sources.

How We Use Information

We use your information to:

Create and verify accounts
Connect artisans with customers
Process payments securely
Improve performance and safety
Personalize experience and prevent fraud

How We Share Information

We share data only when needed with customers, artisans, payment partners, or regulators. We never sell your data. All third-party partners sign data protection agreements.

Data Insights and Innovation

We use anonymized, aggregated data to improve FixPoint and support skill development. No personal identities are shared in insights or reports.

Your Rights and Controls

You can access, edit, download, or delete your data anytime. You can also withdraw consent or opt out of marketing. Contact us at privacy@fixpoint.ng to exercise these rights.

Data Security

We protect your data with encryption, authentication, and regular security audits. If a breach occurs, users and regulators are notified promptly.

Cookies and Tracking

FixPoint uses cookies to remember preferences and improve user experience. You can disable cookies in your browser or app settings.

Children's Privacy

FixPoint is for users aged 18 and above. We do not knowingly collect minors' data. Contact us for immediate deletion if this occurs.

International Data Transfers

When data is processed outside Nigeria, it is handled under NDPR and GDPR safeguards and data processing agreements.

Updates

We may update this Privacy Policy occasionally. Users will be notified via email, app, or website before changes take effect.

Contact Us

Data Protection Officer (DPO)

Mercado Connect Limited

privacy@fixpoint.ng

+234 802 511 0941

Shop No 7 R & B Memoria Plaza, Adjacent Kings Laboratory, Off Giwa Barrack Road, Maiduguri, Borno State, Nigeria

Compliance Standards

Nigeria Data Protection Regulation (NDPR, 2019)
General Data Protection Regulation (GDPR, EU 2018)
African Union Convention on Cyber Security & Data Protection (Malabo Convention)