24/7 Support

How can we help you?

Search our knowledge base, browse popular topics, or contact our support team directly for assistance.

Frequently Asked Questions

Quick answers to common questions about using FixPoint.

How do I book a service?
To book a service, simply browse through our available services, select the one you need, choose your preferred time slot, and confirm your booking. You'll receive a confirmation email with all the details instantly.
What payment methods do you accept?
We accept all major credit cards, debit cards, bank transfers, and mobile wallet payments. All transactions are secured with end-to-end encryption.
Can I cancel or reschedule?
Yes, you can cancel or reschedule your booking free of charge up to 24 hours before the scheduled time. Cancellations made within 24 hours may attract a small fee.
What if I'm not satisfied?
We have a 100% Satisfaction Guarantee. If you aren't happy with the service, report it within 24 hours via the app, and we will arrange a rework or process a refund.

Still Need Help?

Our team is available to assist you directly.

Email Support

Best for detailed inquiries or document submission.

support@fixpoint.ng

Live Chat

Chat with our agents in real-time.

Phone Support

Speak directly with an agent.

+234 802 511 0941
Operational Hours
Mon - Fri 8:00 AM - 8:00 PM
Sat - Sun 9:00 AM - 6:00 PM